1. WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, MasterCard, American Express, and Discover cards. Your card will be charged once your order has been shipped. You can also choose to pay with PayPal or Afterpay.
2. WHERE IS MY ORDER?
US orders can be tracked by clicking here.
International orders can be tracked by clicking here.
Once an order is placed, please allow one to three business days for the order to be packed and shipped from our warehouse.
Upon shipment, you will receive an email with your tracking information so that you can track your order in transit.
For domestic orders, please allow up to seven business days for your package to arrive after it’s been shipped.
For international orders, shipping times will vary based on where you are located and the shipping method you selected.
3. CAN I CANCEL MY ORDER?
Unfortunately, we are not able to cancel an order once it has been placed. We also cannot accommodate any changes to an order once it has been placed.
Before you place your order, please confirm that all of your information, including your shipping address, name, phone number, credit card details, and product selection is correct, as HYGIA’S BLUE is not responsible for any mistakes. Thank you.
4. DO YOU ALLOW REFUNDS OR RETURNS?
All sales are final. We do not offer refunds or exchanges, nor do we allow cancellations or returns. HYGIA’S BLUE reserves the right to refuse any return at any time.
5. MY ORDER SAYS IT HAS BEEN DELIVERED BUT I CAN'T FIND IT. CAN YOU HELP?
Please contact us if you have not received your Delivered order or if it has been lost in transit by the carrier. We would be happy to assist you.
6. CAN YOU HELP WITH A DAMAGED PRODUCT?
We apologize that you received a damaged item. Please complete the contact us form and include a photo of your damaged item within 48 hours of receiving your product. Our customer service team will review it and get back to you.
7. HOW DO I CREATE NA ACCOUNT?
You can create an account by visiting this link.
8. I FORGOT MY PASSWORD, WHAT SHOULD I DO?
To reset your password, go to the login page and then click ‘Forgot Password’.
9. WHERE CAN I BUY HYGIA’S BLUE?
HYGIA’S BLUE is exclusively sold at hygias-blue.com
10. HOW CAN I REACH THE HYGIA’S BLUE CUSTOMER SERVICE TEAM?
For customer service inquiries, please complete our contact us form. Our Customer Service team aims to respond within 24 hours of receiving your inquiry. Response times will be extended during holidays and product launches.